Idea
Non Activation of numbe

Hi,

My name is Preetika Mahindroo.

I had made a request for an new Idea postpaid connection lat week. Somebody from "i-com solutions" came on 17/05, at my office address (Valvoline Cummins Ltd, plot number 278, Udyog Vihar, phase II, Gurgaon) and handed a sim to me saying that the number will be activated in 3-4 working days and somebody will come for verification also.

I waited till 20/05, but no one turned for verification and suddenly a lady called me and told me that the number which they have given to me is already activated on someone else's name, so they will change the number and someone will come and exchange the sim and give me a new one on 21/05, first of all this was a blunder made by them that they allotted me a number which someone else was already using, then also no one came to give a new sim.

Since Monday I have been calling Idea people of Faridabad branch at 9990310177 (Mr. Bunty) and at 9990312056 (Mr. Bharat), and since i have spoken to them on Monday, after that they are not picking my call, or else they give the call to a person named Pawan and he says they are in meeting and have left their phone outside the meeting room.

Is this the way a new customer is been treated, and no one caters to call back or don’t have the courtesy to pick the call or give a call back???

I request you to look upon the matter and let me know what can be done about it and i want them to return my security of 250rs. And I will not be interested in buying a connection from idea now.

Thanks

Preetika Mahindroo

9910494881

Company: Idea
Country: India
State: Haryana
City: Gurgaon

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