Idea
Charges applied without services

Dear Sir/Mam,

Following are the conversation I had with Idea people please refer to them and help me in getting my money back.

I have recharged one of my Idea number (9891225186) with Rs. 101through freecharge.in using my credit card on 24.05.2011.

This number has not been recharged so I called up customer care and spoke to executive named Deepak and then Sanjeev they said it takes 7 days to recharge. I again made a recharge on my second number (9990984838) with Rs. 109 and that was updated immediately.

I started calling up customer care on 30th May. First with Kalpana then with Bhanu and few more I dont remember all names. I have asked to transfered the call to supervisor or TL on which my call was been disconnected. Yes, Ill say disconnected as it happened multiple times. Then I had a word with Sr. Executives one of them was Ms. Pooja who said my money can not be refunded and I can not take benefit as it is a first time recharge, i said i have been using it for last many years. On this she made it clear that I have to be sure in future before recharging.

Finally I had a word with Mr. Vishal, he said he is a TL but i dont think so that he is a TL and if he is a TL Idea needs to think again before putting such people on high ranks.

Mr. Vishal was same as like any other CCA who was more eager to win over the customer. But he said he will arrange a call back and some senior person will call within next 24hrs. but still Ive not received any call and it is more than 60hrs.

Regards

Anshuman Gupta

9891225186

============================================================================

02.06.2011

Dear Gaurav

Please let me know how would one know about it? If you are giving permission to any website for recharge services it is your duty to put an alert on it for such critical recharge options.

I don't know how do you feel it but as a old customer of Idea it feels like I have trusted a brand which has no feeling for customer. It is not about just money it is about if you understand and feel the same like customer.

I don't understand when you say no benefits can be provided and money is with you for no reason. Surely I'll break my relations with Idea, I have 2-3 numbers of idea which I will discontinue and will make sure that I talk to every individual about it so that they do not get duped by Idea and it's inhuman policies.

I'll take further necessary actions against it. For you guys Customer is 'kasht se mar' and nothing else.

Thank you for your inhuman, tricky, unhelpful, disrespectful and anti customer care services.

Anshuman

& On Wed, 1/6, Customer Care - New Delhi wrote:

From: Customer Care - New Delhi

Subject: FW: Refund

To: "anshumangupta2003@yahoo.com"

Date: Wednesday, 1 June, 8:27 PM

Dear Mr. Gupta,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding recharge against your Idea Mobile Number 9891225186.

We would like to confirm you that the recharge of Rs.101/- is FRC recharge which needs to be done for new numbers as the said number is existing number so we will not be able to provide you with the talk time for the same.

Trust the above addresses your concern.

Thanks & Regards,

Gaurav Sharma

Customer Service Desk

Idea Cellular Limited -

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 (Chargeable) for Query and 198 (toll free) for request & Complaint from your mobile (or 9891012345 from a landline) to know more about IDEA.

Explore Idea's Self Service GPRS helpline on the go! Get a GPRS plan of your choice and auto settings on your mobile anytime, anywhere. Just dial 53549 (toll free) from your Idea number and enjoy hassle free GPRS activation on your finger tips.

%%%%%%%%%%%%%_

From: gupta anshuman [anshumangupta2003@yahoo.com]

Sent: Tuesday, May 31 4:55 PM

To: Grievance Delhi

Cc: ap@trai.gov.in

Subject: Refund

I am Anshuman Gupta, I have recharged one of my Idea number (9891225186) with Rs. 101through freecharge.in using my credit card on 24.05.2011.

This number has not been recharged so I called up customer care and spoke to executive named Deepak and then Sanjeev they said it takes 7 days to recharge. I again made a recharge on my second number (9990984838) with Rs. 109 and that was updated immediately.

I started calling up customer care on 30th May. First with Kalpana then with Bhanu and few more I dont remember all names. I have asked to transfered the call to supervisor or TL on which my call was been disconnected. Yes, Ill say disconnected as it happened multiple times. Then I had a word with Sr. Executives one of them was Ms. Pooja who said my money can not be refunded and I can not take benefit as it is a first time recharge, i said i have been using it for last many years. On this she made it clear that I have to be sure in future before recharging.

Finally I had a word with Mr. Vishal, he said he is a TL but i dont think so that he is a TL and if he is a TL Idea needs to think again before putting such people on high ranks.

Mr. Vishal was same as like any other CCA who was more eager to win over the customer. But he said he will arrange a call back and some senior person will call within next 24hrs. but still Ive not received any call and it is more than 30hrs.

Before writing this mail I tried calling the customer care to speak to some manager but three times my call has been disconnected.

I have asked to give me the contact details of CEO or some senior but that is also no shared and they said sorry we dont have it.

Now I want to know by what time will I be able to see my money back?

when I have entered the amount on line it should show some alert so that one can stop making mistake.

It is my money and how can you keep it without any services?

I need my money back!!!

Anshuman Gupta

Company: Idea
Country: India
State: Delhi
City: New Delhi

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