Idea
Plan not changed as per the request

I have called idea customer care executive two weeks back and asked them to change my postpaid plan to 'New Super Saver 350' . executive named 'mohit' agreed me that he will update my plan to the requested one. after two days i got an sms saying that your service has been updated. Now i got my new bill on which they charged the call rate as per the old plan. today i called one executive and his name was also mohit and asked him about the present plan he says that i have the old plan combo 249.

why should we call this idea care and pay for the call and do nothing what they promised?

I need the bill to be revised as per the new plan and sent it to me and new plan activated asap. Please look on this matter and take necessary action.

Company: Idea
Country: India
State: Delhi
City: South Delhi

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