Idea Celluar Limited Pune
Deducting balance without activation of any package

Idea Cellular (prepaid) started giving per sec call from last year. I had taken 2 numbers. 9689024105, 9689024106. Number being in series, were used by my father and myself. All of sudden we started getting some jokes and cricket updates without activating any service. Since we are heavy users we never use to check balance. This went on for 3-4 months when I realized that they have been deducting 10 rs per day for some stupid daily pack of theirs. Immediately I called up their service center had a heated discussion and got all EXTRA services dis-continued. To my utter dismay I got an sms at the month end that they have deducted some 50 rs now for VAS. This left me furious at no end. Its not about money, but the trust that I have in a big company.

Are these people THIEVES. Just because we don't want to change the number, they are literally stealing the money. Customer care is so pathetic that they keep on repeating same lines which is utter non-sense.

I think and hope that a big brand like IDEA doesn't need to retort to these sort of things to earn money. Else they should declare themselves as thieves as first place.

Company: Idea Celluar Limited Pune
Country: India
State: Maharashtra
City: Pune

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