IDEA Cellular (Aditya Birla)
Poor Network Coverage

I've been following with Idea Cellular since last 2 years to very poor network coverage (very frequent call drops, breaking voice, poor data connectivity) on my home area - Mahatma Society, Kothrud, Pune-38. But no fruitful outcome. Twice their network engineers visited my home and said that they will slightly change the antenna angle... but absolutely nothing happened. No improvements whatsoever. 10 escalations on email, several complaints their customer support (198) - still no improvement. Since last two years they've been saying that new tower is coming up in the area in 3-4 months..but nothing has happened in two years.

Also, tried their solutions like external antenna for my handset... but no use. I've 3 Idea connections - 3 different types of handset - but all face the same problem. Can't switch the carrier now as it will change our numbers. Just waiting for number portability to come in effect.

IDEA had good coverage 5 years back... but now, it's no more.

Company: IDEA Cellular (Aditya Birla)
Country: India
State: Maharashtra
City: Pune

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