Idea Cellular Blackberry
Blackberry services not activated

I have been an Idea customer for several years. I put a request for activation of Blackberry service on my prepaid phone on Nov 5. I received a message that services have been activated but inspite of repeated calls to customer care 12345 and their Blackberry helpline 180027012345, my services have still not been activated.

I have been running from pillar to post and have made more than 10 calls to each of the numbers above. Several times, the call center executives, senior executives and floor supervisors have slammed the call on my face without helping me. Now, more importantly, my number seems to have been blocked by Idea customer care since I am not able to call 9891012345 or 180027012345 or 198. Note that I can call these numbers and speak to customer care from another service provider's phone but not from my Idea number! So much so for premium Blackberry customers!

In fact, I was given a wrong phone number by a floor supervisor. He said that their customer service head Ms. Shalini's number is 9891905888 which is an invalid number!

Idea is a fraud company. You first deduct money, then not fulfil the promised service, on calling up you do not help and disconnect calls. Now, you do not allow me to reach you.

I think this is a serious breach of contract and SLA terms. More importantly, it is horrendous on the part of Blackberry (which I respect as a company) to partner with a company like Idea which has zero respect for customers.

I have interacted with Airtel, Reliance and Aircel too. But I have never in my life experienced such nonsense.

Such customer service should take Idea out of the market in a matter of months. Long live Idea. RIP.

Company: Idea Cellular Blackberry
Country: India
State: Delhi

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