Idea Cellular
Balance Deduction without intimation

This is to be taken care of by idea cellular for there improper service. My mobile number is 9666993889

I had activated GPRS service of Idea. This month on 3dec i asked contact center to deactivate my 25rs unlimited rental plan. and the every next day morning again i called up and to continue the services. They said, they will try to re-activate the service and asked me to call them at around 3-4pm to check the status. (IDEA HAS A VERY STRANGE WAY OF REACHING CONTACT CENTER. WE CAN REACH THEM ONCE IN ONE DAY.THOUGH THEY SAY 3TIMES IN A DAY)

As i was done with one call in the morning i wasnt able to reach them to know the status and on the day in the evening i got deducted with 25rs as daily rental. I thought they might have re-activated my services, but on 5dec when i was using internet my 250rs got deduted saying due to browsing and downloading.and GPRS service hasnt activated.

They i called contact center they said that the request is still under process and it is IDEA's mistake of deducting balance as i was in 25rs unlimited rental plan.

i spoke to almost all the supervisors and team leaders . to name Sandhya, Shabana, Srikant, Ahmed, Razak, Vijaya, Ranjeet.

Everyone assured me about balace refund. but when i call them everyday i used to get a new answer from each TL or supervisor saying you have been charged for browsing. and when they again cross check, they would assure to refund the balance in an hour. This thing is going on since 8dec and till date nothing worked out.

They always say, you will get a confirmation message about activation or deactivation of services, which absolutely crap. They themselves dont have clear picture about there own services.

Forget about general counter staff even supervisors and Team Leader dont have correct information to pass on to customer and if you miss that call thats it... you have to wait an other day to reach them or have to search for other idea number to call them...

This is not the first time am facing this problem, several times i had same issue with them and fed up of IDea so moved to someother network.

SUCH A IDIOTIC SERVICE IS GIVEN BY IDEA PEOPLE. THAT IS THE REASON IDEA STANDS VERY LOW. THEY ARE LEAST BOTHERED ABOUT CUSTOMERS ISSUES.

Company: Idea Cellular
Country: India

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