Idea Cellular
Iregular Charges

We have been trying to resolve an issue related to charges on combined bill for which a cancellation request was made on 10 Sep. However Idea charged us for the month of oct for the service which we didnt use. We have been dealing with truly unprofessional individual at customer, the worst part is the below mail from Idea customer service. They have already suspended the service thrice in between, when we needed it most. Please help

On Tue, Dec 22 at 10:06 AM, IDEA Cellular Ltd - Customer Oprs wrote:

Dear Mr. Gavai,

Thank you for contacting Idea Cellular Customer Services.

This has reference to your e-mail regarding bill clarifiaction for your mobile number 9689888995.

We regret the inconvenience caused.

We would like to inform you that all services has been disconnected with effect from 8th October and you have been charged by 7th October as calls and SMS has been originated from your handset.

We greatly value your patronage, and look forward to an opportunity to delight you.

Should you need any further assistance, please call our Customer Service help line number 9822012345 or email us at

9822012345@idea.adityabirla.com.

Thanks & Regards,

Vishal Kalbhor

Idea Cellular Ltd.

Maharashtra and Goa

Disclaimer

All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.

&&&&&&&&&&&&&&&&&&&&&&&&&&--

From: shaky gavai [mailto: shakygavai1986@gmail.com]

Sent: Sunday, December 20 3:13 PM

To: Appellate MH; ccare mh; Rajat Mukarji; Grievance MH; p.lakshminarayana

Subject: Fwd: Idea cellalua-worse place to have postpaid connection

Just to add i tried speaking to Managers But the representative (Assha Sayyed, Prem Singh, Ashwini Pawar, Yogesh Goswami) they all refused to get manager on Line (Names of Manager Maruti Lote, Rahul Talvi)

&&&- Forwarded message &&&-

From: shaky gavai

Date: Sun, Dec 20 at 8:27 PM

Subject: Idea cellalua-worse place to have postpaid connection

To: ccare.mh@idea.adityabirla.com, rajat.mukarji@idea.adityabirla.com, grievance.mh@idea.adityabirla.com

Cc: P.Lakshminarayana@idea.adityabirla.com

Hi,

This is to bring to your notice that I am using 9689888995.I have a combined account with the number 9689888996.

We're were charged for 217 Rs on 9689888996 in the month of september. We didnt use the services, still we were charged. We have been calling ever since to

solve this issue. I have spoken to so many people in idea cellular. I also got assurance for reversal of 217 Rs. However, It seems that there is only word of mouth

service in Idea. No body believes in implementation.

My number was blocked of outgoing service on 14-15 december at time when I was away at my home town -Amravati. We spoke to Ashwini Pawar: on 15 dec time 10:14 am.

to resolve this on (4999). However after much of dismay, she transfered the call to Assha Sayyed (Some sort of Senior-An absolute jerk) who was neither professional nor courteous. After lot disscussion she agreed to activate the service & raised a request of reversal of disputed amount of Rs-217 to done by 18 dec.

Now again the serivce are blocked. We called today (20-dec-09) & spoke to Ganesh (call hung up), then Yogesh Goswami & finally another senior with broken langauge Named Prem Singh. Prem refused to reverse the Rs 217.So I asked him to disconnect the service. Then he started giving emotional theories that we have to pay the bill.

We were about pay the bill online, however after going through the world class nusance with customer service & service being suspended thrice when out of station. We have no faith in Idea services & no intention to pay the due's till the the reversal happens. If reversal is not possible then please disconnect our service with immediate effect.

Regards,

Shaky Gavai

Company: Idea Cellular
Country: India

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