Idea Cellular
Unauthorised deduction of money

An authorized sum of Rs 140 was deducted from my IDEA prepaid account 919926410131 on 28th Dec. When i called customer care to verify they told that I have subscribed to a welcome tone on 28th December due to which Rs 140 was deducted from my account. But I am very sure that I have not subscribed to any such service. IDEA CELLULAR has automatically subscribed the service and had deducted Rs 140 from my balance. A similar problem occurred last month. A deduction of Rs 60 was made on November on same ground of subscribing welcome tone while I had not subscribed it. At that time I called customer care and had unsubscribed all the services so as to prevent such problem in future. But again this time they have deducted Rs 140 on same false ground that I have subscribed welcome tune, while I have unsubscribed all the services last month. On repeated calls to customer care they are not giving any accurate explanation for this. Please help me to recover the lost money and to prevent company from making such unauthorized deduction in future.

Company: Idea Cellular
Country: India

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