Idea Cellular
Out Going Services

I repeat the subject line! dea is not a better IDEA. I had a very bad experience with the customer relationship and customer care demonstrated by IDEA cellular services.

My Mobile No is 9881401192. I have been using this post paid connection under CUG Plan provided for Geometric/3DPLM since last 2 years. I had requested for address change in Dec. I had submitted the necessary proofs for address change through the marketing executive visiting the office premises.

Even after three weeks, there was no communication from IDEA on the address change process status.

Somewhere around 15th December I got a call from some person from IDEA asking me about the address change request and this call was for verification.

After this, nothing happened for next 1-2 weeks. I enquired with the person whom I had submitted the documents, he informed that he will ensure that it will be done within 2-3 days.

But to my surprise, the outgoing calls to my postpaid connection were blocked without informing me on 08-Jan. I called up 4999 last Friday to find what was the issue. The customer care representative informed me that it was a temporary problem at their side and my outgoing call facility will be resumed within 4 hrs. But it was a false promise.

Again I enquired with the person whom I had submitted the proofs, he informed me that he will send the request for activation.

On 9th Jan the problem was still unresolved. I called IDEA Customer CARE on 4999 and had to repeat the incidents again, and got the same reply that my services will be activated by 10 AM. (Another false promise!!!)

I waited till 12 pm, just to see that Outgoing call facility had still not resumed. I finally enquired 4999 and asked them the reason and your customer representative informed me that documents for address proof have not reached and has led to negative verification!!! (A new reason) and I should submit the documents for address change with the new request again.

I had no option, but to visit your idea care center at Shastri Nagar, Opp Yerawada police Station, Yerwada Pune and complete the address change request form again (as I am hoping that it will be done promptly this time).

I wish to inform you that the I am very unhappy and unsatisfied customer and would be sharing my experience to everyone soon through a proper forum.

Company: Idea Cellular
Country: India

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