Airtel
Dectivation of Mobile no 7738692881

I would like to file a complaint against Bharti Airtel Ltd. for

'financial harassment and mental torture' for the following matter.

Please file a complaint against Airtel Bharti Ltd. (Mumbai Circle) and send

me the form for dragging them to Honourable Consumer Court.

Below is the mails exchanged kwith Airtel, kindly

do the needful.

Rgrds

Maya ramanathan

&&&&&&&Original Message&&&&&&&&--

Subject: Re: MOBILE NO 7738692881 [|BAL|7738692881|14072010902|]

Date: 14/07 01:53:22 PM

From: r_maya@yahoo.com

To: 121@airtelindia.com

Message body:

I am unable to understand how the number was deactivated

without being informed. I had network problem even when I

was in Coimbatore Tamil Nadu circle. When I visited Airtel office

there I was told it was roaming issue. After I returned to Mumbai

I had network and even Blackberry service was available.

After calling the Airtel customer care I was told that the number

was registered in Some Mr Ashish's name. I had given copy

of passport and photo of mine to the dealer in Nerul. When I

contacted the dealer he informed me that he had given my documents

only to the person who comes to collect. The mistake was done by

Airtel only. I think there should be a balance of Rs 700-800 in that.

How can you just forfeit that for no fault of mine. Due to sudden

deactivation of the number and blackberry I have gone through very

difficult time since I had given this number to many for my work.

I request you to give a proper solution or I will have no other alternative

left than to go to consumer court. It is not just matter of some money.

Service providers can not just take us for a ride causing inconvenience

to the customers.

Now I have taken another number 7709580765 in pune in Vikram Venu's

name on 12th July and trying to activate Blackberry but not able to do so.

When called customer care am told that it is still not registered in his name

and I have to visit Airtel gallery for the same. What is happening in Airtel?

Most of the galleries are closed down and we have to go far in search of gallery

and even we visit no proper response from them.

Rgrds

Maya Ramanathan

& On Wed, 14/7/10, 121@airtelindia.com wrote:

From: 121@airtelindia.com

Subject: Re: MOBILE NO 7738692881 [|BAL|7738692881|14072010902|]

To: r_maya@yahoo.com

Date: Wednesday, 14 July, 10:23 AM

Dear Maya Ramanathan,

Thank you for writing to Airtel.

With reference to your e-mail dated 14/07, you have expressed concern

regarding deactivation of your Airtel mobile number 7738692881.

We realize that this situation must have inconvenienced you.

We regret to inform you that your number has been permanently deactivated due

to negative verification on 08-JUL.

Hence, we regret to inform that we are unable to refund the amount paid for

prepaid connection if the number permanently deactivates.

Once the number permanently deactivates we reissue the same number for new

subscriber as per the process. Hence, we regret to inform you that you will not

be able to reactivate the same number. Further, accept our sincere apologies for

our inability to help you at this point of time.

We would like to inform you that to retain the prepaid connection active, you

are needed to:

make outgoing calls

receive incoming calls

recharge your account frequently

In order to activate a new connection under Airtel Prepaid plan we request you

to walk-in to any of the nearest Airtel showrooms with the following documents,

APEF (Airtel Prepaid Enrollment Form) to be filled.

Address proof

ID proof

One Passport size photographs

You have to fill a prepaid form alongwith form 60/ 61 to retailer/Airtel

showroom and the connection will get activated within 4 hours.

Starter pack needs to be bought and the same is available in 49/- and to know

the details of the same visit www.airtel.in site.

For further assistance, mail us at 121@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click

on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Sheeba R

Customer Care

Bharti Airtel Limited

Company: Airtel
Country: India

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