Idea Cellular
DEDUCTION OF BALANCE

I have very bad experience.

i have recharged my mobile number 91 9737233476 on november 16 at around 7:30 pm of rupees 111,

the rechare is successful and message received from idea cellular that the recharge is successful, the balance received was 99.91 something.

after 20 minutes i have recharged my mobile number 91 9737233476 of rupees 99 for gprs package of 1 month. the message is received that your account is successfully recharged with rs 99 and account balance is 99.91 (because of previous recharge).

after that i have used gprs service something 5mb...

but today on 17 november 8 am, i have checked my balance and it displayed that your balance is 41.81...

how they can do this to me...

being gentle, i call 198 which is for register complain, a lady said that you have to call 12345 then 1 then 2 for last deductions of call/sms or other transections.

i have done that, in proof i have that message in my inbox, it displayed that your deduction in your balance is for which you have used gprs service at 21:57, 21:58 and 22:pm,

after that i have once again called 198 that i have already recharged my account with gprs package then how they can deduct rupees from balance... the lady replied please call to 12345 and then press 9 for talk with customer executive...

i have done that they ask that you will be charged 0.50 rupees for 3 minutes, press 1 to confirm,

i have pressed 1 for confirmation and then no one receive my call only the hold music have been played then after i end call because no one attended my call, the message displayed that you have been charged rs 0.50 for last call, this thing happened 3 times and the total deduction of rs 1.50 is added to the previous deduction from 99.91 to 41.81 and then after 1.50 it is 40.31...

now tell me what can i do...

Company: Idea Cellular
Country: India
State: Gujarat
City: Anand

  <     >