Idea Cellular
ILLEGAL CHARGES
- 01-06-2011
- 275
I have been using the IDEA Mobile Service since last 4-5 months. It was quite good experience and no-such problem with network or customer care executive.
But, last month (dec), I found some extra charges in detailed bill copy and came to know that “OCC_UD_RS199_8mths” have been charged on my both idea numbers (99117-93777, 99117-43777).
On 99117-93777 – they charged this twice and on 99117-43777 – one time.
I have never applied/requested for this extra “OCC_UD_RS199_8mths” plan, and was happy with my 299 monthly rental.
After talking to customer care many times, they revered this amount service tax. An executive requested me to deduct this extra amount and pay the balance. I did it, but on 30th dec morning they barred my cell outgoing calls.
I went to IDEA Cellular head office, near sector-62 NOIDA. Mr. Rohit (idea executive) started my cell services and confirmed me that services will not stop.
On 31th dec – again services stopped, since I was not in town. My both cell no kept down for 3 days (31, 1 and 2).
On 3rd Jan – I again rushed to IDEA Office, to start my cell services, again went down on 4th morning - disgusting now.
On 4th Jan – I again rushed to IDEA Office, to start my cell services, again went down on 5th morning - frustrating.
On 5th morning again called customer care and spoke to senior (supervisor) person, he immediately started this services again.
AGAIN stopped - I have no clue what IDEA persons are doing.
Made the payment of Rs. 600 thought that balance money will get adjusted in next month, because I don't want to disconnect this.
Called Customer care executive, told him that I have made the payment (which I should not do), even after services remain STOPPED.
On 6th went to same office, wrote a disconnection letter and handed over to Mr. Rohit. I am left with NO other option.
Didn't avail the services of IDEA during this period (other than CALLING CUSTOMER CARE).
Company: Idea Cellular
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar