Idea Cellular
Mental Agony faced abd Wrong deduction

I would like to bring to your kind notice about the amount of Mental Agony I am facing after being a loyal customer of IDEA for about 6 years.

I am narrating the whole incident below :

On the 6th day of Feb'11 (as far as I can remember the date), I placed a request with IDEA for a GPRS pack of Rs. 12 with a validity of 15 days by dialing the string " *150*12# ". But instead of getting Rs. 12 GPRS pack, my phone got recharged with a Rs 13 GPRS pack with a validity of only 3 days (which I came to know later).

After using the GPRS Services for 3 days, when I used the service on the 4th day, My Rs. 95 (approx.) got deducted for using GPRS for just 4-5 minutes. Luckily I checked my balanced that time and when Rs. 95 (approx) got deducted in just 4-5 minutes, I disconnected the GPRS. Had I used it for few more minutes, all the balance available in my phone (Rs. 351) would have gone in vain.

When I complained the same to the customer care executive, he said that for recharging Rs. 12 GPRS pack, the string " *150*12# " which I dialed doesnt' work, Rs. 12 pack can only be activated by dialing 53549.

I agree, but if the string " *150*12# " is invalid, then why the hell my phone got recharged for Rs. 13 pack, this way I could they could activate any plan on my phone and deduct the balance accordingly.

I am calling the customer care executives repeatedly, but not getting the proper response. I even called their Public Grievance Cell on 198, but some lay man registered a wrong complaint.

Every time when I call them, they say my complaint would be resolved within 24 hours, but those 24 hours never come.

Is this the reward of being a Loyal Customer of IDEA for about 6 years??

Now I want compensation of my balance that was deducted and also the compensation for the mental agony I am facing.

Company: Idea Cellular
Country: India
State: Delhi

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