Idea Cellular
Pathetic service

I have been using Idea post-paid connection (9848892824) since last 4 years.

About 2 years back I shifted my house and there is no Idea coverage in my house. I had put a request to check this at least 4 times in last 2 years. But they never did anything for this.

I then tried to go for Mobile Number portability. Idea rejected my request saying some subsisting contractual obligation. I tried calling the Idea customer care and get to know the reason for this but everytime i called them they said they don't have any information regarding this and i would be getting SMS or call from them in next 24 hours. But no call or SMS came from their side in last 2 months.

I then tried to close my Idea account and keep the SIM as a pre-paid service because letting this number go off immediately is not easy for me. I had requested this conversion on Saturday (26th Mar) and they said your pre-paid service will be activated in 6 hours. Now its been 40 hours and still the pre-paid SIM is not activated. I have tried calling them 3 times in these 40 hours and every time they say they don't have any information about why the SIM is not activated and i should wait for another 6 hours, 8 hours, till evening etc.

I would like to register this complaint against them for providing such pathetic service and on top of it no information to the consume

Company: Idea Cellular
Country: India
State: Andhra Pradesh

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