Idea Cellular
Refusal of Mobile Number Portability

Dear Sir/Madam,

I have been Idea Mobile subscriber and the number is 9848743329. Now I want to switch over to Airtel. I had given MNP request to Airtel.

After the request was sent from Airtel to Idea, I receive a message that portability has been refused due to cotractual obligations.

While to the best of my understanding, I am under no contractual obligation. One it is a prepaid connection.

When contacted the csutomer care, I was told that there should be positive balance in my account which I am having at this point of time.

Another condition I was tols that my address should have been same to what I had given at the time of taking connections.

I am confident that you will agree with me that it is simply impossible to be there on the same address after seven years.

At that point of time, my address proof was checked and the current address proof has also been given.

I believe it is just to harrass the customer, Idea is adopting such unethical and unprofessional practices. I tried second time but in vain again.

Request you to enable my swift MNP and take strcit action against Idea to stop adopting such practices and creating hurdles to the customers.

If MNP is denied, I will definitely not be IDEA customer for whole life and change the number as a last option. I request for your intervention and support.

Regards,

Hirdesh Kumar Singhal,

Hyderabad

91- 9848743329

Company: Idea Cellular
Country: India
State: Andhra Pradesh
City: Hyderabad

  <     >