Idea Cellular
Wrong Billing

Dear Sir,

I am holding up an idea no. 9891224497. I came across an issue regarding my bill last month. I had changed my bill plan from Super Value 299 to Combo 249 plan in which 1 GB GPRS usage is free for 1 month. I got it activated on 22nd of june and there had been no intimation from Idea customer care people regarding activation of this plan, so I started using GPRS on 22nd of June itself. Now what i have seen that GPRS charges have been added to my bill for dated 22nd June. When I talked to Idea customer care people regarding this problem, They were very rough to talk & replied that I should have had contacted them before started using this plan. Sir, I am sitting at the customer end & it was Idea's responsibility to intimate customers that the plan has been activated or not, not customer's responsibility to call your people for activation of services. I am attaching my bill herewith, Please look into the issue as the GPRS charges are approx. Rs. 440 for that particular date (22nd June). I am not going to pay these charges as they have occured out of Idea's customer care fault.

Thanks & Regards

Nikhil Gupta

No.: 9891224497

Bill holders name:- Mr. Ved Prakash gupta

Company: Idea Cellular
Country: India
State: Delhi

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