Idea Cellular
Deduction of Rs. 30/- from Account

I have purchased prepaid Mobile of Idea Cellular for Rs. 77/- from Sector 23 shop in which i got Rs. 40.03/- in my prepaid account. In the user manual there was a Dialler tones card of idea which states that 1 month of dialler tone was free and I activated it by scratching the number on the card but i was astonished to see that after activating Rs. 30/- was automatically deducted from prepaid account. I contacted the Idea Cellular customer care office in Sector 35 and describe my problem but the dealing there told me to contact the dealer from where I purchased the prepaid number. When I contacted the shop from where I purchased the number and he said that he will look into the matter and told me to leave my cell number with him, but it has been a week and I heard no reply from him. Very poor customer care from Idea and I just don't have any words to express my feelings because I am very angry right now and I want some help.

Kindly guide me further what to do?

Thankyou

Company: Idea Cellular
Country: India
State: Chandigarh
City: Chandigarh

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