Idea Cellular
POOR CUSTOMER SERVICE

Hi,

My name is Taher Shaikh, im from Pune. I'm a victim of poor customer service. Basically i'm associated with companies wherein i receive Sms's for offers and information, recently it came to my notice that my number has been added in DND list and i wont receive any messages from those company, because 'Idea' has added my number in DND list. I'm astounded to know this, without having my approval they added my number. I spoke to one of the agent who was completely unhelpfull in terms of knowledge about the query i had, his name was 'Jabbar'.Then i requested him to transfer the call to the supervisor, his name was 'Pradeep' hoping of getting a resolution to my query, but again he was rude and appalling in the conversation we had. I asked him which department he is working in, he refused to give me any information. Simple Idea for you people learn some manners, we are your customers, it was a simple query. Im disappointed with the service.

Kind Regards,

Taher Shaikh.

Company: Idea Cellular
Country: India
State: Maharashtra
City: Pune

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