Idea Cellular
Wrong Deductions made from the account

Dear Team

On 30th Nov morning I received a SMS from Idea Celluar's end that 3G services were activated on my cell and i would be getting 100 free Mb for intial moment. But when i made an Data access that day then i was shocked to see Rs.129 deducted from my account. Later on when I called their customer care services thrice, my call was disconnected by all the three executives, One of them whom i remember by name Amit said that he could not understand me in english language so he was forwarding my call to his senior but the call was disconnected.

Later when i communicated the same to them in a written format, they checked the details. On 8th Dec, I received a call from Rohan who confirmed the wrong delivery of sms and said that my deductions would be paid back to me. But later on I was informed that there was no such sms sent to me and the deductions made were correct. Since 15th of Dec I have not heard any thing in this regard from Idea's end. After a long 1 months followup, I am forced to report this issue to you.

You may find the mail communication below:-

Dear Team

As per mail trail and telephonic conversation with Rohan, it was accepted that the deductions made to my account were due to a wrong message which was sent to me on my cell. Rohan promised me on 8th that the amount would be reverted back and i would receive a confirmation message regarding this one done. But now I have received a call where the executive clearly states that no msg was sent to me and my amount would not be refunded. Please do clarify the reason for this turn of events. I still have your message saved with me by which i can prove that the message was sent to me. Please do explain and get this issue resolved. I am highly disappointed with your services. Please don't force me to close down my 4.5 yr long account with Idea and move to some other operator

Regards

Ajay

On Wed, Dec 14 at 10:12 AM, Customer Care - New Delhi wrote:

Dear Mr. Singh,

Greetings for the day!

With reference to your mail, we would like to inform you that the matter is continuously being followed up and we will revert to you at the earliest.

And the reference number for the same is 14516042.

Thanks & Regards,

Parul Kalra

Customer Service Desk

Idea Cellular Limited -

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 (Chargeable) for Query and 198 (toll free) for request & Complaint from your mobile (or 9891012345 from a landline) to know more about IDEA.

"Have you heard the latest buzz in GPRS!!? Now, Idea prepaid customers can activate GPRS pack of their choice anytime, anywhere by just dialing our SIVR 53549 (Toll Free)”

Customer Feedback! You may receive sms post your last verbal or written interaction with our customer care executive! We request you to please respond and share your feedback. This sms is toll free”

From: Ajay Singh [mailto: ajayraj012@gmail.com]

Sent: Monday, December 12 6:01 PM

To: Customer Care - New Delhi

Subject: Re: Your Idea Mobile (# 9990943521)

Dear Team

As per the mail trail, please confirm by when can i expect reversal of the amount in my mobile balance. Its almost a week and you guys are dragging this issue further and further. This time i would prefer a date assigned so that i may get to know when to get back to you. I cant chase each and every time. I hope i have made myself clear.

Thanks and Regards

Ajay

On Thu, Dec 8 at 6:34 PM, Customer Care - New Delhi wrote:

Dear Mr. Singh,

Greetings for the day!

With reference to your e-mail and as per our subsequent telephonic conversation on December 8, we acknowledge your concern regarding wrong charges deducted for your Idea Mobile Number 9990943521.

We would like to confirm you that we have carefully noted the content of your mail and the same has been highlighted to the concerned authority. The reference number for the same is 14516042.

The matter is currently being followed up and we will revert to you at the earliest

Thanks & Regards,

Rohan Rathod

Customer Service Desk

%%%%%%%%%%%%%_

Idea Cellular Limited -

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 (Chargeable) for Query and 198 (toll free) for request & Complaint from your mobile (or 9891012345 from a landline) to know more about IDEA.

“Enjoy life at electrifying speed with! dea 3G! To activate type ACT3G and send it to 12345 (Toll Free

From: Ajay Singh [mailto: ajayraj012@gmail.com]

Sent: Tuesday, December 06 6:15 PM

To: Customer Care - New Delhi

Subject: Re: FW: FW: Your Idea Mobile (# 9990943521)

Dear Parul

Any Updates...

On Sat, Dec 3 at 3:18 PM, Customer Care - New Delhi wrote:

Dear Mr. Singh,

Greetings for the day!

With reference to your mail, we acknowledge your request regarding the GPRS services of your Idea Mobile Number 9990943521.

We would like to confirm you that we have carefully noted the content of your mail. The reference number for the same is 1-19917385841.

The matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,

Parul Kalra

Customer Service Desk

%%%%%%%%%%%%%_

Idea Cellular Limited -

Visit us at: www.ideacellular.com

Alternatively you can call us on 24 Hour Helpline at 9891012345 from a landline to know more about IDEA.

"Have you heard the latest buzz in GPRS!!? Now, Idea prepaid customers can activate GPRS pack of their choice anytime, anywhere by just dialing our SIVR 53549 (Toll Free)â€

“Instant Customer Feedback! You may receive sms post your last verbal or written interaction with our customer care executive! We request you to please respond and share your feedback. This sms is toll freeâ€

From: Ajay Raj Singh [mailto: ajayraj012@gmail.com]

Sent: Friday, December 02 3:31 PM

To: Customer Care - New Delhi

Subject: Re: Highly Disappointed from your services!!!

Any Updates...

On Wed, Nov 30 at 1:29 PM, Ajay Raj Singh wrote:

Dear Team

Today morning I received a SMS from your end that 3G services were activated on my cell and i would be getting 100 free Mb for intial moment. But when i made an Data access today then i was shocked to see rs. 129 deducted from my account. Later on when i called your customer care services thrice, my call was disconnected by all the three executives, One of them whom i remember by name amit said that he could not understand me in english language so he was forwarding my call to his senior but the call was disconnected.

I want issue resolved within 24 hrs or else i would be forced to take this matter to higher authorities including the consumer forum. And please dont take this a just an another mail.

You may reach me on 9990943521.

Regards

Ajay Singh

Company: Idea Cellular
Country: India
State: Delhi

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