Airtel
Unwanted VAS, rude Customer Care

I started getting charged (Rs 30 per month each) for 2 unwanted Value Added Services I had never subscribed to - (1) Airtel Talkies and (2) Celeb Gossip. With every unwanted SMS there was a number which I can call and "unsubscribe" (510100). On calling (for a week straight) they just kept on saying "This service is currently not available" charging Rs.2 for every call.

After that I decided to call customer care. The executive sounded irritated of having to take my call (though I'm paying 60p/min for this), stopped *ALL* my VAS's (including the one I had already paid for) and hung up rudely.

This is direct thuggery... what do they take the consumers for? I've switched over to another network, and have been able to persuade my office to not entertain call from airtel vendors (for 'official' connections) in the future (we've moved to Idea. I'm using vodafone for my personal collection now). I hope they rise up and take notice after the loss of 3000 high ARPU (>Rs.1, 000 pm each) customers; wish this was US so I could sue their as* off for this, but at least something happened... I urge you guys to act on similar lines in response to this... this is the only way to fight such corporate hooligans.

Company: Airtel
Country: India

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