Idea Cellular
WRONG BILLING BY IDEA

Dear Team,

I have purchased Idea Sim under Corporate Plan 2 weeks back and since the first day of activation .. I am facing issues ON NUMBER 9594311166

The number got activated with Unlimited GPRS pack @ Rs 99. However, with only 1 hour of usage .. The unbilled amount shown in system was Rs 1286 .. against the credit limit of Rs 750. I had not called anyone and had used gprs only after confirmation from Idea Employees (customer care & Company Coordinator). However, I am being told that the gprs charges will be added in unbilled amount and if i want to use the GPRS... I have to deposit amount .. So it comes to Rs 20, 000- Rs 30, 000 .. I am being charged Rs 1286 for 130mb usage (usage -i check from android software in my phone). All these things were not informed while purchasing the sim and customer care is uneducated. They dont have any details .. and i am getting multiple calls everyday for payment of unbilled amount. Idea cannot justify why they are asking for money even if GPRS PACK WAS ACTIVE .. The customer care is of no use. They are just asking for money instead of resolving my issue. I tried calling them, they denied escalating my call to senior., ...

I was told that there is no deposit for this postpaid number .. but y this company is asking for money?. I have dropped 3 mails since last week... and there is no reply.

Last time i had problems with reliance .. and they were immedietly resolved... where as .. idea is defending that customer has to deposit money to start using gprs.. THIS IS CHEATING .. Y WE WERE NOT INFORMED EARLIER...

MY APPEAL TO EVERY ONE HERE IS .. NOT TO GO FOR IDEA POSTPAID NUMBER.. THEY PROMISE YOU SOMETHING AND U WILL REALISE THAT YOU WERE ACTUALLY BEEN CHEATED BY COMPANY ..NCE U RECEIVE THE SIM .. WORST EXPERIENCE WITH IDEA.

Regards,

Bhaskar Kakkar

9022176023

Company: Idea Cellular
Country: India
State: Maharashtra
City: Mumbai City

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