Idea Cellular Co. Delhi Circle
Breach of Privacy - Bill Details Leaked

Dear Ideacellular Co.

This is to apprise you of a data leakage system in your company that has led to the invasion of my privacy, violation of my personal integrity/self esteem, my trust on the company and defamation. Mentioned below are the details:

I am using a post-paid number (IDEA No- 9911156848) and my profile is listed among one of the premium customer's. Few days back, somebody has unscrupulously taken out the bill details (last 3 months) of my number and made several calls to my high end clients / colleagues and friends and used uncivilized language with them.

As a proof, I have the copies of the bill details, which clearly states and indicates that there is a leakage in the system that needs to be mended.

I made several calls to the customer centre as well but all in vain, nothing has happened till now.

Please note that there is no police verification / legal invigilation done against me by any appropriate authority.

My question to you is :

1. How does IDEA cellular company addresses and value the privacy of its customer's.

2. Is the personal details of the customer's is readily available with the employee's of the company and anybody can use it (even to settle personal vendetta)?

3. Does IDEA Cellular Co. has any check-point to curb these malpractices?

4. How come my billing data is leaked to someone without my prior knowledge?

5. With this incident, will I be able to have trust on IDEA anymore?

This incident has entirely devastated my trust on your company. And as a result I am forced to terminate all my IDEA connections that I & my family has. I will also be forced to report such malpractices at my office - IBM (so as to stop the corporate connections) as if this has happened to me then it can happen to anyone. And since, we deal with sensitive information's (clients), a leakege of this sort from your company has the potential to ruin our trust and personal responsibilities that we shoulder for our clients.

** I am going to approach the civil court to claim my rights and for the loss of my dignity that this carelessness (of IDEA Co.) has caused to me. I want the culprits to brought to court and I also want an example to be set before all the employee’s of IDEA that invading the privacy of the customer is considered as a very heinous crime. I am also going to TRAI / Media to confer justice to me.

Regards,

Mr. Mandal

musicianjohn@gmail.com

Company: Idea Cellular Co. Delhi Circle
Country: India
State: Delhi

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