Idea Cellular Gujarat
Wrongly disconnected

Dear Sirs,

I am life time customer with Idea 9824124276, since 03/06. For this they

had charged me Rs 1100/- and informed that incoming calls will never be stalled,

only outgoing calls will be stalled if there is no credit.

(1) When I returned from abroad on 27/08, I had no connection.

(2) I visited Idea office on 28/08 and I was informed to leave phone with

some one in India for making call once in a month. Simply rediculous.

(3) I sent emails to all concerned as per their website. Their customer care

replied for use in 6 months, but it is disconnected before 6 months.

(4) They argue of SMS and voice mail before disconnection, which a person in

abroad can never receive.

(5) Why a customer need to waste interest free Rs 1100/- (new customers need not

pay any thing).

(6) Their website states use in 3 months for new customers only.

(7) Further reply from their customer care states for reactivation I should

appraoch as new customer. That is possible with other service providers, also.

(8) What about Rs 1100 running coupon mental harassment and financial loss

due to nonavailability of connection?

Regards.

Vanani

Company: Idea Cellular Gujarat
Country: India

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