Idea Cellular Limited
Balance deducted

Ms. Nidhi Sagar,

Idea Cellular Limited

A-30, Mohan Co-Operative,

Industrial EstateMathura Road,

New Delhi – 110044

Ph. No.: 11-66615555 E

xtn: 5901

Fax no : 011-66615698

e-mail: grievance.delhi@idea.adityabirla.com

Dear Madam,

I have recharged my idea mobile (NO.9990433543) with Rs.30/-.on Sunday (11.7. 2010) and my balance was Rs.24.56 approx. on that day. I made few calls on Sunday, after which my balance become 23.00 and some paisa..But when I checked balance of my mobile on Monday (dated 12.7.2010) it showed Rs. 0.443. I called at IDEA customer care service & asked them why they deducted money from my account & contact person told that me that I have opted for IDEA music station services in the month of may for which your balance was deducted. I have already a music phone and I have already thousand of songs in my memory card, why will I opt for this stupid service of IDEA. I am very depressed I am not frequently call and before this incident idea has also deducted my balance in similar way. I feel harassed & irritated.

I also spoke to the senior person Mr. Nitish Sharma at idea customer care (Address – S-18/19, outer circle Connaught Place, New Delhi). I urge him to reverse my balance. But he refused saying that he will not do that.

I request to you to please refund my balance (i.e. Rs.23) and barred this service from my account.

Thanking you

Yours sincerely

Arun Kumar

9990433543

CC: 1) Idea customer care, 2) Indian Consumer forum.

Company: Idea Cellular Limited
Country: India
State: Delhi

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