Idea Cellular Limited
Deduction of charges not used fo

IDEA DEDUCTING BALANCE FOR NOT USING ANY DOWNLOADS

CHEATING WITH PUBLIC – REFUND BALANCE IMMEDIATELY

I got recharged on my mobile # 9010268577, on 02-06 for Rs. 201/- and immediately after recharge got an SMS saying MRP: Rs. 201 credited balance Rs. 200 final balance 209.98, at 7.08 p.m, actually old balance was in phone of Rs. 9.98, suddenly I got an SMS saying (“Dear Customer, thank you for downloading The Avengers from India Games, You have been charged Rs. 50) and balance has suddenly decreased and again a SMS Came saying your balance is Rs. 60. 98, I called to customer care # 198, at 10.35 p.m, and no staff gave proper response, I told him to transfer the call to some higher official, and one supervisor spoke and said he cannot do anything for this, I said I have not downloaded several times, but in vain, already I got my internet also activated in my mobile, and I said him to send my balance back but no response from him.

Cheating with customers and deducting balance for not using the said services, kindly see in this matter and replace the balance immediately, as I am using this mobile Number since 2007.

Company: Idea Cellular Limited
Country: India
State: Andhra Pradesh
City: Hyderabad

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