Idea cellular service
Network complaint

I Bought Idea sim 2 months back, and from that day i am facing problem with the services, because the network is very weak, and most of the times the signals are not available... and whenever i tried to contact customer care those people put the call on hold and disconnect after sometime, and this happens around 10 times... they cut the call before listning the complaint.and afterwards the customre care says please try to contact aftern 24-48 hours... and whenever i call after 2-4 days the same thing happens... by luck one day they connected me to CC and the concerned said that their is a problem in sim and asked me to get it replaced it from the idea office free of cost because its a new sim, but again the office people asked me to pay for the new sim, its not a matter o money but where is my mistake. the problem is with Idea connection, so why should i pay for it... highly disappointing.. faced a lot of problems... wasteage of time, money.. the worst part was that the front office p[eople were not educated... don't have sense how to speak to customers...

Company: Idea cellular service
Country: India
State: Chandigarh

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