IDEA Cellular Services
Disconnection of mobile

There was deduction Rs. 20 (10 twice) from my account. for that reason I called up customer care. After the call I got an SMS that the verification of my number was negative, so I have to re-submit my documents. This all happened on 20/08. The message was received in the evening and as I had my MBA classes in the weekend, I again called up the customer care to know if it was ok to submit the documents on monday i.e. 23/08. The reply was positive for me.

To the utter shock of mine the connection went on hold from sunday afternoon. I again called up the customer care and was raedy to leave the class and submit the documents wherever required, however it wa not possible as the offices were closed being a sunday. I had only one question, Idea ppeople were asking me to re-submit the documents after two months of getting the connection, for thi purpose they also diconnect my number and above all they were not giving me an option to do so as their offices were closed on that.

In today's world one can imagine the imortance of phone and it becomes more important wose parents or family live in some other city. My mother calls me up from Kolkata on a daily basis and that day as she was unable to get in touch with me, her BP got increased.

Before all these, I was quite busy with Idea customer care to get rid off the incorrect deductions. How come they decided about my verification being negative all of a sudden.

I have undergone too much of mental stress due to all these for almost a fortnight and demand a strict resolution and compensation for this.

Company: IDEA Cellular Services
Country: India
State: Maharashtra

  <     >