Idea Cellulat Limited
False Promise and unnecessary charges

Hi Sir,

I am working in Sapient Corporation Pvt. Ltd. 2 months back an Idea representative name Ashish has come to my gurgaon office (Every Friday he has visited). I have purchased 3 idea connection in a single go in corporate scheme. Tariff as per Ashish was:

Advance rental = 700 per connection for 2 yrs

CUG Calls = Unlimited free

Local Call = 50p/min

STD Call = 60p/min

first 200min local calls every month free

100 national and local sms free/month

Incoming & Outgoing Roaming Call = 70p/min

now when all the 3 connection were activated i had recieved a call from their department for confirming your plan and i found 2 out of the above were wrong. They were

CUG call = 500/month free

Incoming roaming calls = 1 rs/min

Outgping calls = 1.5 rs/min

I was shocked hearing this, i have immediately logged the complaint #98869968 for the false promise. The complained was raised once i have the confirmation from the Idea about the plan. When i heard the false commitment from Idea representative, i immediately stop the payment amount rs - 2100.

Same matter has been discussed for more than a week and finally i decided to deactivate all the connection permanently.

Complaint No. for deactivating the connection permanently are - 99044095, 99044131, 99044118

Connection was closed permanently on 8th September at 1:27pm, Customer Executive was - Latika.

Now still i am getting the idea bill and recently i got the Summon from an Idea Advocate.

Please advise what will i do. I will be highly appreciate if someone can help me in pulling out from the telecommunication company like Idea. They are such a big name but squeezing the people like anything.

Below are the bill and idea account details:

Invoice No. - 0030900720

Service Tax no. - AAACB2100PST007

Mobile no. are - 9911009706, 9911009728, 9911009729

Appreciate your quick reply.

Thanks in Advance

Shailendra Arya

1 203 719 6308

1 203 359 7326

Company: Idea Cellulat Limited
Country: India
State: Delhi
City: West Delhi

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