IDEA MOBILE
Pathetic service

Date:20.02.10

19 hrs,

IIT Bombay, Powai,

Mumbai

Dear sir/Madam

Thank you for your late response.

For your information my incoming services is only activated not the outgoing. Still i am not able to make a outgoing calls and it says that your services is kept on hold.

I talked again to the CC (customare care executives and their so called superiors) yesterday again but everbody only promises of reactivating services in 2 hrs 4 hrs and 24 hrs like that. Today also i talked to CC Kausar and she said you activation is completed and outgoing called will be activated by 12 noon of 20.02.10 or maximum by 18 hrs of 20.02.10.

Whenever i asked CC to transfer to superior they kept the call for hold for ~30min (it happens so many times and then disconnect it). I really felt shameful for such a behaviour from CC so called proffessional. The Next moment you try calling and then you will hear the recorded message that all CC are busy. But is it a coincidence that when we call from other no. all the CC are free and you can connect in a min. I dont think it is a coincidence, it is a adjustment made by CC who keep your no. in particular list so whenever you try CC you will get the same message.

I also dont understand why all the CC were busy for 30min. And each time i try to talk to CC every time they insist for a fresh request, aren't IDEA increasing the burocracy and not trying to solve the problem instead. When i said i submitted the document to IDEA gallary and have the acknowledgement then it is their duty to submit or make sure that it should reach to HO or whereever then why i was asked each time the same. I think it would have a better option if IDEA should start asking people to visit their HO for the verification and submission of documents/proofs etc which will be less troublesome and harrasing.

Since I took the IDEA card most of the time I am using my mobile batteries just requesting to the CC, isn’t it serious problem with the IDEA services. Only advertising doesn’t help you have to provide services also.

Who should be responsible IDEA gallary people who are anyway employee of IDEA or a customer who made a mistake by choosing IDEA as a service provider.

Are we really heading towards progress or heading towards a older system of paperwork and timecosuming processes which used to take days and months together to activate the phone lines.(like BSNL used to have earlier I think their services are far better after experiencing IDEA’s service).

One thing i would like to convey to is that I am sure that i will by mistake advice any of my friends or realtives now onwards to choose IDEA as a option for the mobile service provider. I know t will not make difference to your balance sheet but at least i will be able to show a true picture of IDEA infront of the society.

SO again i am requesting (because that is what a customer can do) you to please return my money as per my earlier mail.

Kindly give me the fax no and email ids of the higher authorities to whom also i should show the true picture of their organization.

regards

your harassed customer

atul gopalrao wankhade

8108599878 (services kept on hold)

Company: IDEA MOBILE
Country: India

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