IDEA MOBILE
Activation of value added service & amount deduction

My wife is having Ideal Mobile bearing No. 9088452883. On 03.12.2010my wife received one SMS quoting "Your subscription to Dialer Tone is activated for free for 7 days. To de-act dial Toll free 155223. On 14.12.2010 my wife observed that the balance is less. While checking all the SMS it was found that another SMS was there "Your subscription for free DT will be renewed after 3 days, post that you will be charged as Rs. 30/-month as rental. To deactive pls dial 155223".

To confirm I contact the service provider IVRS it was found that Rs. 30.00 has been deducted for Dialer Tone. Similar deduction was made by Idea and after lodging complaint they had refunded the amount on 03.12.2010.

Now I request you to get back the deduction of Rs. 30.00 made by Idea arbitrarily and also compensation for harassing customer by trapping through SMS.

They have also deducted following amount providing value added services without consent from the cumstomer.

1. For MASTI on 10.11.2010 - Rs. 10.00

2.For Love ki dispensary on 31.10.2010 - Rs. 7.00

3.-do- on 07.11.2010 - Rs. 7.00

Now I want back the above deducted amount totalling to Rs. 54.00 at the earliest.

It is also requested to ask the service provider not to activate any value added services without specific request from the customer.

Company: IDEA MOBILE
Country: India
State: West Bengal

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