Idea mobile network
Not accepting my cancellation reuqest

Hi I am Saranyan. S.S, working in an MNC company,

Recently i have taken an IDEA postpaid connection from the IDEA agent who came to my office. I have taken the Postpaid since the traffic what they offered was attractive one. Before taking the service i asked the IDEA agent whether "If i am not satisfy with your service can i cancel my service at any time"? for that he said "yes sir! this is a corporate connection so you can cancel the service at any time". After taking the connection i came to see the network signal strength was so poor..people who tries to contact me couldn't able to reach me. Because of this i missed many important business calls. When i contacted their customer care service to cancel my service, they asked me to send a request email to ccorporateaccounts@idea.adityabirla.com. I forward any email request to cancel my service as soon as possible to them, but no use i couldn't get any response from them. Even when i called to their Applet Authority number 9844300183, they didn't response me properly saying that my mail didn't reach them, but i have send them several times. Later they asked me to go nearest IDEA outlet to submit my request. I went to an IDEA outlet which is near Marathalli Bridge, but to my surprise they are didn't response me properly, simply saying me that "you should have use to IDEA service for minimum period of 3 months". But there is no norms like that or they didn't tell me at the time of getting the connection. IDEA network is a fraud company!!! really very poor services, once if u get IDEA connection then they wont leave you. They have very poor network services.

Please some one take care of my request, because of this i am missing many important calls. I cant tolerate this, i want to leave the connection as soon as possible please help me.

My mobile number is 9844600010

connection taken on the date:13/01

connection taken in the name: saranyan

My email id is: saranyan_sukumar@yahoo.com

The IDEA agent number from whome i have taken the connection :9844018181

Agent name: Punith

Company: Idea mobile network
Country: India
State: Karnataka
City: Bangalore

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