IDEA Postpaid
Refusal to issue duplicate SIM of Mobile No. 9911397771 (Postpaid)

Sir,

The above said mobile no. (9911397771), which was issued in the name of my son (Mr. Gaurav Bhatia) is being used by me (VK Bhatia Father of Gaurav Bhatia) for the last four years. As Mr. Gaurav is working in USA since June, all the bill etc. is also being paid by me. Most of the time the bill are paid thro' my bank account.

The mobile having the number was theft on 05/05. Accordingly FIR was also lodged. During this time I was also out of country. After reaching here, I approached to IDEA office (Hari Nagar Depot) to get issued the duplicate SIM. I explained all the things to him and produced the relevante documents (like ID proof, Copy of FIR etc.) to get issued the duplicate SIM.

To my great surprise, they bluntly refused to issue the duplicate SIM and asked to produce Mr. Gaurav Bhatia, who is in USA. I could not understood that how a person should be called from USA to get issued just a duplicate SIM.

The company says, they know the individual customer personally to avoid the misuse. As per my thinking, it is not possible to know all the customer, personally. Although, the SIM is being used by me for the last four years. It is not misuse? The company could not identify the same, although the bill payments are going from my account. I am also a senior central government officer.

As this number has got deep roots, it will become difficult for us and my colleges to manage with new number, I request you to issue duplicate SIM for the same.

Thanks

VK Bhatia Father/of Mr. Gaurav Bhatia

Contact No. 011-25490595

09871171664

e-mail: bhatia.vijaykumar@gmail.com

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Company: IDEA Postpaid
Country: India
State: Delhi
City: West Delhi

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