IDEA PREPAID
Harrassment regarding documents

To

Consumer complaint

I've been an Idea user for quite some time now. My phone number would be 919164009693. This is from Karnataka region. I got my phone number migrated from post paid to prepaid connection about six months ago. The probleum is that The company keeps threatening me of disconnection of services if i do not submit my documents within 10 days of recieving the message. But in reality i've submited my documents more than 3 times already. And in some casses (even when i try to re-re-re-re-resubmit my documents) the Idea customer care centre employees do not accept the documents saying that they are inadequate and incorrect. Even if i try submitting my passport photocopy, driving license, water/electricity bills or even my insurance copy. What i dnt seem to understand is that there wasn't any probleum untill end of january and out of nowhere how'd this occur that they suddenly my documents are missing. after nearly 5 months of migration. and what i fail to understand is that how come all the documents i've been trying to submit are worth nothing? why am i being asked to submit my documents again and again? why are the Idea employees not accepting the documents? and how come my innumerable complaints with the company's customer care is not helpin solve my probleum?

please do the neccesary. I do not wish to loose my connection nor be harrassed by the company in this manner.

thank you

Company: IDEA PREPAID
Country: India

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