BSNL PREPAID SERVICE
AUTOMATIC ACTIVATION OF SERVICES AND DEDUCTION OF BALANCE

Sir,

I am using a bsnl prepaid number. On 30 july I realised that I have been charged for a service which I have never subscribed for, before I could react rs 40/- Was deducted from my account and a mimobitv service was activated in my phone.

I lodged a complaint on 30 jul 12 in bsnl customer care service and was given a docket number g30as300564, but nothing was done about that. Again on 06 jul rupees 40 was deducted from my account for the same service which was obviously not deactivated.

I lodged a complaint again on 06 jul but unfortunate the response was same. The customer care service has no clue what does customer care mean. I really want how long are we going to take to improve the service department in govt sector? is it so difficult to improve? hw long do we have to suffer like this?

Company: BSNL PREPAID SERVICE
Country: India

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