Tata Docomo
Unwanted deduction from Tata Docomo

I am Praveen and using Tata docomo number 7418390042. I have activated DND for this number from Aptril 2012. But till now I am getting disturbed with service- Thursday night 11.27PM I got a message from 57775 number stating that you have been subscribed to “Records Club pack”. Where I haven’t activated the service. I don’t know how they are activating this service without customer knowledge. I am a customer who was using Tata CDMA service for almost 5 years and only once I have activated DND service with them and further I never for any calls from them. Many times during day I get calls from 911402080469, 911402080470 many more number are there- I have blocked these numbers from my Phone and Docomo is coming up with many permutation combination number every day. THIS IS REALLY A SAD AND FRUSTRATING SITUATION THAT WHILE TRAVELLING, MEETINGS, SLEEPING TIMES ALSO I AM GETTING CALLS AS WEEL AS sms.

For complaining this I have called customer service on Friday and spoke to DANALAKSHMI FROM CUSTOMER CARE AND ANSWER IS VERY BLUNT. “Here onwards we wont sent any sms-“ when I asked politely if my name is already in DND from 26th April then why I am getting service” the answer was so rude that “ what is the problem sir, wait for 4 hrs and we will credit back money” further without informing me she put to previous menu-after that I am not able to call customer service number- I tried 3 times and each time after selecting few option I would reach cust: care people then first pick up then call is getting disconnected automatically.

This is really frustrating and I need my amount 30 rs credit back to my account as well as no call required for me from docomo.

Regards

Praveen

Company: Tata Docomo
Country: India
State: Tamil Nadu
City: Chennai

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