Loop Mobile
Lack of customer service

I am holding a Loop Mobile mobile no 9821349399. I is in the name of my Uncle Pradeep. S. Jain.

Loop mobile network coverage is extremely poor. Hence I applied for No portability to Vodafone. My porting request was denied since there was a spelling mistake in the name of the owner of the mobile no. I contacted loop customer care and was asked to visit the loop gallery to get the problem solved. I visited the Malad gallery on 3rd or 3th Feb. I gave them the documents, the name of the owner my uncle is Pradeep Sardarilal Jain.

I was told that the changes would be done in around 3 days around 7th Feb my billing cycle date. On 8th Feb I called Loop mobile customer care to confirm the rectification of error, I was surprised that Loop mobile had now changed the billing name as Pradeep Sardarilal Patel. I was told to send a mail to mobile.assist@loopmobile.in. I was told that someone would definitely contact me in 48 hours from receipt of the mail.

Today is 15th Feb and no one has yet contacted me. I called up Loop customer care and spoke to Mr Riyaz Shaikh and told me to visit the gallery to get the problem solved. He also told me that Loop considers only 8 hrs as working per day and hence my 48 hrs is still not up from 9th Feb even though today is the 15th Feb.

This is absolutely disgusting. Firstly loop wrongly puts the billing name, then I have to go to the gallery to get it rectified, then again they wrongly put the name, now again they want me to go to the gallery. Why should i be visiting their gallery again and again to rectify the mistakes which they have been doing.

Dushyant Jain

M: 9821349399

email: dushtheauror@gmail.com

Company: Loop Mobile
Country: India
State: Maharashtra
City: Mumbai Suburban

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