Loop Mobile
Terrible Service and cust service

Respected Sir / Mam,

I, Delwyn Vaz, have been a consumer of Loop mobile for 2-3 yrs. And in these years, I have faced many problems with them, like call drops, messages not being sent or recieved. But I managed to bear with the problem, and thankfully it was sorted out, after much of effort arguing with their cust service.

Now, since a couple of months ago, the service has really degraded to an unbearable extent! Ive faced tremendous call drops, even to international nos. and how much did they credit me back for a call drop that cost me rs.11, Rs.0.50! and the issue still continued. No one from the cust service team helped me, nor were ANYONE willing to let me speak with a supervisor. On 1 occasion, i was promised a call back from a supervisor in 4 hrs, and i didnt get a call back from anyone even after 2 days. And still no one would let me talk to a supervisor. So I ended up giving up. Of late I purchased the unlimited internet pack, somewhere around the 12 of Feb. It was pretty slow but at least it worked. But since 3 days ago, it just stopped working. Unable to use the service at all! Ive called the cust service, but to no avail. They have said that a person will call me from the technical team in 4 hrs. Which once again, no one did. I got a call the next day. And they asked me to wait for another 2 days as they will need to check this. I asked for a refund of the internet money, if not in cash, atleast give me the balance, and id use to for calls. They said it is not possible. and Didnt let me speak to a supervisor. And each and every time I call Lop[ i end up being on the phone for min 30mins and either being cut off, or very dis satisfied!

I am approaching you as I am a very dis satisfied cust. Please see what you can do to get justice to the public.

Regards,

Delwyn Vaz.

Mumbai.

Email: heaven_hell_peace_war_we_between@yahoo.com

Company: Loop Mobile
Country: India
State: Maharashtra
City: Mumbai City

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