Loop Mobile
Mobile Number Poratbility Issues

I have been using a Loop mobile number for the past 2 years or so. But I wished to change my service provider and so I applied for mobile number portability on 20 February. I was asked to deactivate any special services on Loop by sending an SMS 'Base to 50505' and I was informed that after 7 days, my number would be ported.

After doing so, I was being charged Rs.1/msg and Rs.1/min for local calls. I received a text message on 26th February by Loop saying that my request has been rejected. I called customer care several times and each time I got a separate answer and false promises. On the last call, they told me that I have to use Loop on premium charges for 90 DAYS to get my number ported.

For a brand who markets itself as providing the best customer service in Mumbai, Loop Mobile is abysmal. Their staff is terribly confused and each have contradicting answers to the same query. I think asking someone 3 months to get their number ported is cheating. All they want is for me to use their services on premium charges to increase their profits and they should be penalized for this. I would strongly advise everyone to NOT USE Loop Mobile.

Company: Loop Mobile
Country: India
State: Maharashtra
City: Mumbai Suburban

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