Loop Mobile
MNP Request Rejection:

pritesh chari
03-30-2011
140

I Mr. Dilip Ahuja using Loop Mobile (91-9821142061) since around 10 years. But now i have to change this mobile number to Airtel by using mobile portability facility. So i applied for this facility 2 months back. But Loop mobile creates problem again and again. Now i got third bill also of Loop Mobile. As I Speak Airtel Customer care Mr. Sachin (91-9975523470) told me to speak with Loop mobile again, so i called Loop Mobile Customer Care Mrs. Kunal Jaiswal (9870899975) again. But she also not giving me favorable answers. he dropped message on March 28th at 10:22am that please speak to the service provider you have choose. This message still with me in my mobile. So kindly take a quick action on Loop Mobile so customer can use this mobile portability facility.

When Govt announced MNP, I applied for numbers of me to switch. Every time I apply and every time I get a message from the Loop Mobile that it is rejected due to some contractual obligations. I visited their gallery at Fort and inquired about it. They said it is under Corporate plan of the Company which I left two years back, and according to them for corporate accounts they don’t permit. I asked them to give me TRAI order and clause which says it can be rejected, they refuse to do. Their employee was not even willing to listen. I called up call centre, and they are useless as they cant help in any way. After several attempts I was told to send the mail since it is still corporate account, which I did and i don’t have an answer.

While Govt of India has formulated the MNP policy with good intentions, Loop is taking the customer for ransom and deliberately rejected MNP as they are loosing the customers.

I want to speak to their CEO, I am going to consumer court and TRAI in the matter.

Regards,

Dilip Ahuja