Loop Mobile
MNP

Respected Sir/Madam,

My name is Mr. Aarzan Mistry from Mumbai and recently I applied for Mobile Number Portibility (MNP) from Loop Mobile to Vodafone. I SMSd Loop Mobile and got UPC # 399656 on 26th May and I went ahead and filled all the required details wioth proof to Vodafone gallary at Fort.

All was excepted and I was given a new SIM which would be activated within 10 Days.

But, on 31st May I got a SMS from Loop saying that my request for MNP is rejected due to "Contractual Obligation Violation". So, I called up Loop Customer care at around 08:30 PM and the reason was:-

1) Since I was on 1p/per sec scheme on Prepaid account, I had to shift to Base plan (i.e. Re 1/per min plan.

2) Deactivate DNC.

Since I had no option I had to request them and change what ever was required.

I have been with Loop Mobile for appros 10 years.

My question is are these rules made by TRAI or GOI. If not then are respective Service providers allowed to make such rules and harres the customers.

My contact # is 9821485273.

Looking forward to your reply.

Thanks,

Aarzan Mistry.

Company: Loop Mobile
Country: India
State: Maharashtra
City: Mumbai City

  <     >