Matrix Cellular
WRONG BILLING

To Matrix Cellular,

With reference to the above mentioned subject I would like to state that I had taken a Matrix mobile connection for Malaysia bearing the number : 0124837208. With utmost shock and disgust I would like to mention that the bill which I received for the above mentioned number was for an exhorbitant amount of Rs. 34, 839. On going through the entire bill I found out that I have been charged WRONGLY Rs. 32, 300.23 as OTHER DATA charges (GPRS), for the services which I NEVER USED. And the more shocking was the amount of data usage which is 268380 KB. I would like to state that I NEVER EVER USED ANY GPRS SERVICE. And why would I use any GPRS SERVICE when my HOTEL was WI-FI enabled and on top of it I was on a vacation and had no time to use the internet services.

The most important thing is that since the day I inserted my Malaysian sim card I used to receive GPRS Messages every now and then which I never responded to. All the time I had been receiving GPRS messages on my mobile phone till my stay in MALAYSIA.

I never ever availed the GPRS services so how can MATRIX charge me for the services I never used.

And the most Illegal thing which has been done by MATRIX is that My CREDIT CARD has been debited Rs. 34, 839 for a bill which has been wrongly generated. How can a service provider charge somebody on his/her credit card for services which have never been availed.

I urge you to kindly reverse the debited amount of Rs. 32, 300.23 which has been charged for the services I never availed.

I have contacted the customer service many a times... But no response from them. The complaint number is: 684-128594.

I need help from Consumer Complaints forum.

A quick action in this regards woud be highly appreciated.

Thanking you.

Yours sincerely,

Kabir Goswami

Company: Matrix Cellular
Country: India
State: Delhi

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