Matrix Cellular
Company and CEO Arun Batra is a CHEAT

I came to US 2 months back. My biggest mistake was to take a Matrix sim card from Dehi Airport. I just wanted to use it for one week and their executive had told me that it wont cost more than $15 and some minor service charge. No more than Rs. 1500 in all.

I was sent a bill of Rs. 13, 956 for 2 weeks of usage. They claim that I have used DATA Services worth 13, 000. They charged me for GPRS service which I never used. The bill was like 4kb or 2kb for Rs. 185/unit.

THEY CHARGED MY CREDIT CARD WITHOUT MY PERMISSION FOR FULL RS. 13000

After repeated mails, they gave me a discount and told me that I have to still pay Rs.7, 000.

I raised the issue with their Customer Operations Head - Vikas Gupta - No use

Then I wrote to their CEO Arun Batra - he is a stubborn guy who does not care for his customers. It was like banging my head against the wall.

I am going to take up this matter legally and fight this matter.

They are fleecing customers and should be punished.

http://dl.dropbox.com/u/36008383/Matrix.docx

Chk the above document to see other complaints about them.

Company: Matrix Cellular
Country: India
State: Delhi
City: Central Delhi

  <     >