I came to US 2 months back. My biggest mistake was to take a Matrix sim card from Dehi Airport. I just wanted to use it for one week and their executive had told me that it wont cost more than $15 and some minor service charge. No more than Rs. 1500 in all.
I was sent a bill of Rs. 13, 956 for 2 weeks of usage. They claim that I have used DATA Services worth 13, 000. They charged me for GPRS service which I never used. The bill was like 4kb or 2kb for Rs. 185/unit.
THEY CHARGED MY CREDIT CARD WITHOUT MY PERMISSION FOR FULL RS. 13000
After repeated mails, they gave me a discount and told me that I have to still pay Rs.7, 000.
I raised the issue with their Customer Operations Head - Vikas Gupta - No use
Then I wrote to their CEO Arun Batra - he is a stubborn guy who does not care for his customers. It was like banging my head against the wall.
I am going to take up this matter legally and fight this matter.
They are fleecing customers and should be punished.
http://dl.dropbox.com/u/36008383/Matrix.docx
Chk the above document to see other complaints about them.
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