MOBILE BILL
Hard copy of the bill not received
- 12-24-2009
- 246
Dear Sir,
Since 14/11/09 i have been following up with Idea Cellular for my monthly mobile bill, they are charging money for sending me the Itemized bills buts in spite of so many phone calls, and chain of mails to them i have still not received the bills. Every time i contact them new executive come online and give their false commitment.
I really don't know how to handle the issue as i want the hard copies of the bills to claim the money from my company.
for your ready reference kindly go through the mail correspondences i have made to them so far
& On Thu, 24/12/09, deepakkerkar@yahoo.com wrote:
From: deepakkerkar@yahoo.com
Subject: Re: Regarding your mobile number 9822175305
To: "IDEA Cellular Ltd - Customer Oprs"
Cc: "Idea", "Idea"
Date: Thursday, 24 December, 1:08 PM
here some more references and false commitments from idea Adity Birla
Reference No. Date
138891509 05-12-09
138911308 06-12-09
139005109 11-12-09
139005717 11-12-09
139115275 17-12-09
139237397 24-12-09
139237841 24-12-09
Shame of such a poor service
& On Fri, 18/12/09, deepakkerkar@yahoo.com wrote:
From: deepakkerkar@yahoo.com
Subject: Re: Regarding your mobile number 9822175305
To: "IDEA Cellular Ltd - Customer Oprs"
Cc: "Idea", "Idea"
Date: Friday, 18 December, 2:58 PM
I want the first page (Summary page) of oct09 bill
& On Wed, 16/12/09, deepakkerkar@yahoo.com wrote:
From: deepakkerkar@yahoo.com
Subject: Re: Regarding your mobile number 9822175305
To: "IDEA Cellular Ltd - Customer Oprs"
Date: Wednesday, 16 December, 11:32 AM
You are nothing but just irresponsible, non reliable and spurious people
Deepak S. Kerkar
& On Mon, 14/12/09, IDEA Cellular Ltd - Customer Oprs wrote:
From: IDEA Cellular Ltd - Customer Oprs
Subject: Regarding your mobile number 9822175305
To: deepakkerkar@yahoo.com
Date: Monday, 14 December, 10:57 AM
Dear Mr. Kerkar,
Thank you for contacting Idea Cellular Customer Services.
We regret the discontent caused to you.
Further to the below e-mail, we wish to inform you that your complaint is under process for bill not received and your bill also dispatched.
We greatly value your patronage, and look forward to an opportunity to delight you.
Should you need any further assistance, please call our Customer Service help line number 9822012345 or email us at
9822012345@idea.adityabirla.com.
Thanks & Regards,
Santosh More
Idea Cellular Ltd.
Maharashtra and Goa
Disclaimer
All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.
From: deepakkerkar@yahoo.com [mailto: deepakkerkar@yahoo.com]
Sent: Fri 12/11 2:44 PM
To: IDEA Cellular Ltd - Customer Oprs
Cc: support@adityabirla.com
Subject: Suspected Spam Re: Regarding your Idea mobile number 9822175305
Dear Ms. Swati Pathade,
Apology is not the solution to my problem, in your below mail you had assured me that my problem would be cleared within 48 working hours but you people are just not at all committed and make think that the customers are just fools.
I want the hard copy of my bill and not your false commitments.
Deepak S. Kerkar
& On Sun, 6/12/09, IDEA Cellular Ltd - Customer Oprs wrote:
From: IDEA Cellular Ltd - Customer Oprs
Subject: Regarding your Idea mobile number 9822175305
To: deepakkerkar@yahoo.com
Date: Sunday, 6 December, 2:06 PM
Dear Mr. Kerkar,
Thank you for contacting Idea Cellular Customer Services.
This has reference to your e-mail regarding hard copy of mobile bill for your Idea mobile number 9822175305.
We deeply apologies for the inconvenience caused you due to non receipt of monthly invoice.
We wish to inform you that your request has been initiated and same will done within 48 working hours.
Should you require any further assistance please feel free to call our Customer Service help line number 9822012345 or email us at 9822012345@idea.adityabirla.com
We greatly value your patronage and look forward to an opportunity to delight you.
Thanks & Regards,
Swati Pathade,
Idea Cellular Ltd.
Maharashtra and Goa
An Idea can change your life.
Disclaimer
All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.
From: deepakkerkar@yahoo.com [mailto: deepakkerkar@yahoo.com]
Sent: Sat 12/5 12:41 PM
To: IDEA Cellular Ltd - Customer Oprs; ebss
Cc: support@adityabirla.com
Subject: Re: Hard copy of Mobile bill
Nobody is committed, I've been following up for this issue since a long time but i get only false commitments and nobody is cares for customers problem.
If my query is not solved immediately then I'll be forced to change the network provider
Deepak S.Kerkar
& On Sat, 5/12/09, deepakkerkar@yahoo.com wrote:
From: deepakkerkar@yahoo.com
Subject: Re: Hard copy of Mobile bill
To: "Idea cellular", "Idea"
Date: Saturday, 5 December, 11:58 AM
& On Sat, 5/12/09, deepakkerkar@yahoo.com wrote:
From: deepakkerkar@yahoo.com
Subject: Re: Hard copy of Mobile bill
To: "Idea cellular", "Idea"
Date: Saturday, 5 December, 11:57 AM
& On Sat, 5/12/09, deepakkerkar@yahoo.com wrote:
From: deepakkerkar@yahoo.com
Subject: Re: Hard copy of Mobile bill
To: "Idea cellular", "Idea"
Date: Saturday, 5 December, 11:54 AM
Dear Sir,
I have not received any reply from your end
Deepak
& On Wed, 2/12/09, deepakkerkar@yahoo.com wrote:
From: deepakkerkar@yahoo.com
Subject: Hard copy of Mobile bill
To: "Idea cellular", "Idea"
Date: Wednesday, 2 December, 5:02 PM
Dear Sir,
My mobile No. is 9822175305 my DOB is 12/03/1974, I’ve been following up for hard copy of my mobile bill for the month of Oct09 since so long but I only get assurances from your customer care desk.
Below mentioned are the reference given to me for every call I’ve made for my bill.
Reference No. Date
138804520 01/12/09
138698200 24/11/09
138578206 17/11/09
138529956 14/11/09
I am very much annoyed and expect my bill in a week time.
Regards,
Deepak S. Kerka
Company: MOBILE BILL
Country: India