Mobile, phone, Prepaid, subscriber(Trump)MTNL
Deduction of Rs 30/ from my balance without subscribing for a service (Mitti KE RANG) MTNL Trump prepaid subscribe

Sir,

I am holding a trump prepaid connection no 9868976376.On 4.3.2011 at around 9 pm one msg on my mobile came and Rs30/ was deducted from my balance without me subscribing to the service (Mitti Ke Rang). I immidiately lodged a complaint and the complaint No. is 10300007 dt.5.3. the response from the call centre supervisor was very rude and shocking, she just said that this is quite normal and i should not take it seriously as if i am the culprit and am wasting their time by lodging such a complaint.

I was assured that within 24 hrs a suitable action will be taken with intimation to me, today its 7.3.2011 i have not recd any reply to my complaint, so i am lodging this complaint with a request to enquire into the matter and inform me of the action taken.

I hope a suitable action will be taken on my complaint with intimation to me.

K. Bajaj.

Tel no. 9868976376

Company: Mobile, phone, Prepaid, subscriber(Trump)MTNL
Country: India
State: Delhi
City: West Delhi

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