Mobile Service Tata indicom
Being charged for the sms

ksbhoseka
11-22-2010
263

Dear Sir/Madam,

My Name is Kalpana Gupta my Tata indicom mobile number is-9223326772. I have been Getting unwanted Sms's fom the service provider like Love tips, News update, Numerology, Vastu tips which in my knowledge i have never subscribe for, how ever in spite of repeated calls to the service provider i'm still getting the sms. I have Sent an official complaint to the service provider on November 17 below is the reply from the company but as of Date November 22 no action has been taken.

Complaint Request Accepted

Dear Ms. Kalpana,

Greetings from Tata Indicom!

We have received your complaint about your Tata Indicom number.

Your complaint has been registered with our customer service team. The Reference No. is 214008.

You will be receiving a call from our customer representative, within 6 business hours, who shall attend to your complaint and provide a resolution at the earliest. It is our aim to provide you a satisfactory resolution as early as possible. We assure you the best service at all times and look forward to a warm and long-standing association with you. For any assistance please feel free to call us at our 24x7 Customer Care toll-free number: 9225012524 (for Prepaid), 9220000121 (for Postpaid).

You can also get in touch with our Nodal Officer Ms. Suguna Shetty on 022-65102309 in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Thanks and Regards,

Siva Mallik

Customer Care MUMBAI

Tata Teleservices (M) Limited

Ph: 65102309

Please advice the further action to be taken against the company, as these sms are getting charged to me.

Regards,

Kalpana Gupta

9223326772/9867884972