Nokia Mobile
Problems

To

The Nokia customer care executives

Sir

This is to inform you that I Avijit Roy Chowdhury, bought a Nokia x6 8gb (IMEI no-354855046124847) mobile phone on 29/1, after which I am facing various problems in the phone.problems such as poor imcoming audio quality, ringtone issue, software & auto restart. I took the phone to Suri Nokia Care Center (West Bengal, dist-Birbhum) on the very next day 30/1.there they informed me that it will be sorted out within the next 7 working days. I went back to Suri on 11/2 and I found out the phone in the same condition as I had left. They informed me that your Delhi unite has sent it back without repairing and sharing no valid reason.

Now I have again deposited it to your Burdwan Nokia Care (ncc no 297_504886, job sheet no 110228/13)(West Bengal, dist-Burdwan) on 28/2.

I would love to know how this problem is going to be sorted out. My phone was troublesome from the very first day and I feel like cheated by your Nokia care unit. I want it to be replaced and not repaired. I paid for a new phone and I was provided with a faulty one. If I don’t receive a new one soon in exchange I would file a case in the consumer forum against Nokia.please do the needful.

Thanking you

Avijit Roy Chowdhury

2/3

Company: Nokia Mobile
Country: India
State: West Bengal
City: Birbhum

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