Aircel
Aircel DIALER Tune Exploitation

I am Anupal Dutta. I have a AIRCEL SIM which was out of my mobile (COMPLETELY SWITCH OFF) from 29th of JANUARY till 28th of APRIL. On 1st MAY I have a balance of Rs 28. In the afternoon I got a message that my DIALER Tune has been renewed successfully, which made my balance to Rs. 3.85 from RS. 28 and which I haven't activated any DIALER TUNES. When I called the Customer Care, (Someone named VARUN or ARUN) took my complain and gave me the Complain # 1-1942945102 and told me that I will get back my balance and my DIALER TUNE will be deactivated within 48 hours but nothing happened. When I call them after 48 hours i.e. 3rd May, they told me that the complain # is not valid. ASLO THEY TOLD ME THAT MY DIALER TUNE WAS ACTIVATED ON 16TH APRIL, BUT I PUT THE SIM ON MY MOBILE ON 28TH OF APRIL. HOW COME I HAVE ACTIVATED THE DIALER TUNE WHEN MY AIRCEL # WAS SWITCH OFF. YOU CAN CHECK THE CALL RECORDS IF ANY INCOMING OR OUTGOING CALL WAS MADE DURING THAT PERIOD. How you PEOPLE are cheating the Customers. I have asked the CUSTOMER CARE EXECUTIVE to forward the call to the next level but he didn't and disconnect the call. Then again I called back at around 8:05 pm, another CUSTOMER CARE EXECUTIVE pickup my call and forwarded the call to the TEAM LEADER on my request but I WAS PUT ON HOLD FOR 45 MINUTES AND NOBODY ANSWERED. THIS IS THE CUSTOMER SUPPORT AIRCEL IS PROVIDING???

Company: Aircel
Country: India
State: Karnataka
City: Bangalore

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