Aircel
Scheme not activated

Sir,

This is Iftekhar Khan from Chandikhole, Jajpur. I using aircel prepaid service, My mobile no is 9658781224.

12 June i received a massage from aircel the massage is "Reacharge RS 50 and get talk time worth RS 43 and also call any local mobile number at 1p/2c" for 90 days.

Then i recharged my number on Dt 13 June and i get talk time of 43 but scheme is not activated.

Then i call customer care on Dt 13 june they accept my complaint and give a complaint no 1-2163770299 and give assurance that my complain is resolved by Dt 16 June.

On Dt 17 June I received a massage from aircel, that my complaint is resolved, but when i make a call i found that the scheme yet not activated. Then again i call customer care they told me for activation scheme Rs 25 deducted from my main a/c and keep balance Rs 25, Then i reacharge my a/c but nothing happen, When i again call they give me nodal officer number. Then i call nodal officer she adviced me to again submit a new complain..

So now i help less please sir help me.

Company: Aircel
Country: India
State: Orissa
City: Jajpur

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